Contact Information

Customer Service
8401 Laguna Palms Way
Elk Grove, CA 95758
Phone: (916) 478-3642

Hours of Operation:
Monday - Friday
8:00 a.m. - 5:00 p.m.
(Except major holidays)

For Billing Questions Call:
City of Elk Grove Utilities Billing
(916) 478-3642

For Service Related Questions Call:
Republic Services (formally known as Allied Waste)
Customer Service
Phone: (916) 635-2500


Call Republic Services for cart size changes, extra pickups, neighborhood clean-up, driver/service related issues.

Call the City of Elk Grove Utility Billing for billing questions,payment inquiries, new service start-ups, address/name changes.

Utility Billing Contact Form
Utility Billing Contact Form
Name as it appears on your Utility Invoice (Last, First):
Account Number (please include the hyphen):
Service Address:
Zip Code:
Type of Request:
We are currently only able to process name corrections. Legal name changes must be processed by bringing the appropriate documentation into the City of Elk Grove Utility Billing Division office.
Comments/Questions regarding your Garbage or Storm Drain billing:
How would you like to be contacted regarding the resolution of your issue?

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