Payment Options

Ways You Can Pay Benefits To You Payment Options
Online Account Access
(First time users must have current bill information to set up online account)
Utility Billing Online
Make on demand one time payments or set up auto pay (payments are automatically drafted 10 days prior to the bill due date). Visa / Mastercard only for one time payments. Electronic check. Visa / Mastercard for Auto Pay set up.
Online bill-pay from your bank
(You will need to go to your bank's online website or contact your bank's customer service for information)
Make payments from your savings or checking accounts. You pick the payment date. Electronic Check
By phone, using our automated voice system.
(916) 478-3642
Call from anywhere, anytime. Visa, Mastercard
By mail, Payment Processing System.
PO BOX 45803
San Francisco, CA 94145-0803
(Please include acct # on pmt)
For those who prefer to write a check and send it in the mail. Check, money order
In person, at COEG
8401 Laguna Palms Way
Elk Grove, CA 95758
Visit us and get that friendly, personal service. Check, money order, cash, Visa, Mastercard
Drop Box located outside double doors of
8401 Laguna Palms Way
Elk Grove, CA 95758
Drop payments of after hours and feel secure that the payment will be processed within 24 business hours. Money order, personal check, cash

Avoid Unnecessary Late Fees on your Utility Account

If you pay your City of Elk Grove utility bill through online banking, you could be incurring late fees if your account number is not entered correctly or the check is being mailed to the wrong address.

Please verify that your account number is entered exactly as it is shown on your bill, including the dash: 12345-67890. Payments with an incomplete or incorrect account number cannot be immediately credited to your account and must be forwarded for manual processing. This could take several days, resulting in late fees even though your payment was mailed on time.

The correct mailing address is: City of Elk Grove Payment Processing, P.O. Box 45803, San Francisco, CA 94145-0803. Only payments mailed to that address will be immediately credited to your account. Payments mailed to any other address will require manual processing, resulting in a delay and potential late fees.

Please take a moment to verify that your account number and mailing address are correct when you do your online banking.

Note: If you have been notified that your service is being suspended due to non-payment, you must notify our utility billing department at (916) 478-3642 if you are paying your bill in full. Any payments made without notification will delay the reinstatement of your service and may result in an additional fee if your carts are picked up and redelivered.