Applying for Service

For new property owners or existing owners moving to a new service address, services will be automatically established at the rate billed to the previous owner of the property. The service will be established in the property in the property owner’s name based on information obtained from the Sacramento County Assessor’s data. Typically, the account will be established within 30 days after the close of escrow and will be retroactive to the close of escrow date.

Tenants wishing to setup an account in their name must provide an application with an authorizing signature from the owner or an authorized agent before receiving service.

Tenants can pick up an application at 8401 Laguna Palms Way, or click below for a printable copy. Applications may be submitted in person or mailed to City Hall. We do not accept emailed or faxed applications, as we need the original application.

Tenants Click Here to Apply Now!

Applying to Reinstate Service

If your service has been suspended due to delinquencies your service can be reinstated by doing the following:

  • Pay entire delinquent balance on account.
  • The account holder must submit a completed application form located below.
  • Pay a deposit of $100.  The deposit will be returned as a credit to the account after 12 consecutive billing cycles (24 months) without a late payment.

Click Here for the Reinstatement Application!

Requests for service must may be made in person at City Hall (8401 Laguna Palms Way), via fax (916-683-1256) or email (utilitybilling@elkgrovecity.org).  A Customer Service Specialist will assist you with setting up the account.