Emergencies: Call 911
Or call (916) 714-5111
Emergencies include:
- Crimes in progress or about to happen
- Situations that have resulted in serious injury or significant property damage and loss.
- Situations where the suspect may still be at the scene and some suspicious activities.
By calling 9-1-1, you will be linked to the appropriate police agency, as well as emergency fire and medical services. You do not need money to call 9-1-1 from a payphone. Teach your children how to use 9-1-1.
Have an emergency but can’t talk? Text!
This service should only be used when voice communication poses a significant safety risk, or you cannot make a call due to service connection. This service is also beneficial to those members of our community who are hearing or speech impaired.
- Enter 911 into the “To” field
- Add your message but be brief.
- Provide the location and the nature of your emergency.
- Do not text photos or videos.
- Be ready to answer follow up questions so an appropriate response can be coordinated.
Tips:
- Always provide the exact location of the emergency
- Don’t use abbreviations, emojis, or slang
- Texts can only be received in English at this time – additional languages will be available in the future
- No group texting
- Only call 911 in the event of an emergency and only text 911 when calling is absolutely NOT an option. “Call if you can – text if you can't!”
Non-Emergencies
Report Online
Or call (916) 714-5115
- Dispatchers answer calls on a priority basis. 9-1-1 and emergency calls are answered first.
- If your non-emergency calls just ring, don't hang up, your non-emergency call may be answered by a call sequencer.
- Dispatchers will answer your call when they finish with the emergency calls.
Crimes that fall into this category are:
- Crimes that are not in progress
- There is no possibility the suspect is still on the scene or likely to return to the scene
- Ones for which an immediate response is not needed (non-life-threatening)
View examples of non-emergencies
The Elk Grove Police Department's response time to non-emergency call will depend on the seriousness (or priority) of the situation, the likelihood of making an arrest at the scene and the availability of an officer. Response times are the longest for so-called "cold crimes" like home burglaries where the suspect has fled, no suspect information exists and the victim is in no further danger.
Examples of Emergencies
- Shootings, stabbings, fights, sexual assaults, etc. that are in progress or just occurred
- Homicides
- Any in progress crime
- Sounds of gunshots, followed by screaming, barking dogs, breaking glass, explosions, alarms, etc.
- Hit and run accidents with possible injuries
- Vehicle collisions with injuries
- Armed vehicles
- Road hazards that require immediate attention to prevent injuries or property damage
- Missing juveniles or missing adults who are "at risk". Be sure to tell the dispatcher if the person needs medication, has Alzheimer's or a mental condition or is suicidal
Call 9-1-1 to report the Following
- Driving under the influence of alcohol or drugs
- Entering a neighbor's home when the neighbor is away
- Forcing entry of a home, business or vehicle
- Exhibiting unusual mental or physical symptoms that pose a danger to themselves or others
- Removing property from a business, home or vehicle, especially if the business is closed or the residents are away
- Carrying or wearing bloody clothing
- Exhibiting a weapon
- Struggling with a resisting child
- Trying or attempting to pick up a person by force, especially a child or female.
Examples of non-emergencies
- Home or business burglaries in which the suspect has fled more than 15 minutes ago
- Open or broken doors or windows in closed businesses or homes where it is know the resident is gone
- Stolen checks or credit cards. Call your financial institutions to have them stop payments of checks and verification of credit card charges
- Identity theft, impersonation or fraud (unless in progress)
- Auto theft and vandalism
- Hit and run accidents with no injuries
- Minors violating curfew
- Loud parties
- Road hazards that do not require immediate attention
- Graffiti
- Past incidents of child or elder abuse
- Runaway juveniles or missing adults who are not in need of medications, have Alzheimer's or other mental disorder or are suicidal
- Car or building alarms
- Underage drinking (unless they are driving)
- Disturbing the peace
- Loitering near a business or home
- Loitering near schools or parks after hours
- Looking into parked cars
- Entering and leaving property on a daily or regular basis or in large numbers, especially at night
- Drunk in public but not in any immediate danger
- Exhibiting unusual mental or physical symptoms but not a danger to themselves or others
- Going door-to-door or into side or back yards in residential areas
Details to Include
The ability of police to locate and arrest criminals often depends on the thoroughness and accuracy of the information submitted. Expect to be asked the following:
- Type of crime: who's doing what to whom?
- Location: where is this happening or did happen?
- Time of occurrence: is this happening now or is it over?
- Weapons used
- Number of people hurt and types of injuries
- Vehicles used: type, license plate, color, year, model, make, number of people in car, anything unusual (dents, stickers), which way did they go?
- Suspect information: race, gender, age, height, weight, hair color, hair length and style, facial hair, clothing type and color, other identifying characteristics (tattoos, scars, missing teeth, glasses) and which way did they go?
Call by Mistake?
Stay on the line and advise the dispatcher. Whether you call 9-1-1 on purpose or by accident, the dispatcher will receive your caller information even if you terminate the call before the line is answered. The dispatcher will immediately call you back and inquire if an emergency exists. If the line is busy, the dispatcher will have an operator interrupt your call so that he/she may determine if there is an emergency at your residence or business. If the line is not answered when the dispatcher attempts to call, an officer will be dispatched to the address from which the call originated to "check the welfare" of the residence or business.
When you dial 9-1-1 from your cell phone in Elk Grove, you will usually reach the Elk Grove Police Department, but may be connected with the California Highway Patrol. In order to reach the Elk Grove Police Department directly, dial (916) 714-5111.